Welcome to the digital age. Some of you are here against your will and some of you are helping to pave the way. Many of us are waiting with bated breath to see what the future holds when it comes to music technology and innovation.
This letter is wide in scope yet narrow in focus. There are multiple parties involved and everyone seems to be reading from a different book. It's a simple story really, involving a war of sorts. Like most wars, this one is being fought by two sides -- both purporting to benefit the common good while innocent civilians sit on the sidelines and await an outcome (any outcome) so that we can get on with our lives.
I'm going to address each of you individually because I believe everyone has a stake in the future of digital media. I also think everyone could stand to try a little harder.
The RIAA & MPAA:
I'll get this out of the way up front: Artists deserve to be compensated for the hard work and creativity that they display when they make music and/or movies. Most people recognize this. Piracy is an issue that needs to be dealt with and that should have repercussions. You are completely within your rights to exercise any and all of your options when it comes to litigating against those who violate copyright law. With that said: Please be reasonable. The vast majority of people who enjoy the content that you are protecting do so lawfully. While DRM is (thus far) fairly invisible, it's clear that you would like the trend to move towards more DRM protections/restrictions at the expense of customer satisfaction. Many of the artists that you represent are proving that it is possible to release DRM free music without fear of massive loss in revenue. (Pearl Jam being a great example.) Further, it is also true that some of the artists that you (or organizations like you) represent are unhappy with (or at least uncomfortable with) the idea of Digital Rights Management. (Canadian Music Creators Coalition Website)
It's very clear that the RIAA was not ready for the Digital Era and their lack of foresight is currently catching up to them via lost opportunities. Unfortunately, the MPAA does not seem to have learned from that very public mistake and appears content to duplicate the errors.
A suggestion: The solution to poorly implemented (and quickly cracked) DRM is not better or more sophisticated DRM. It's been said before but it bears repeating: Your enemy is smarter than you and they will always have the upper hand. Nothing you introduce will ever be safe. The solution is to concede that this war is not winnable and to focus on making new friends rather than new enemies.
Returning to Pearl Jam and other major label bands who release unencumbered music: You need to allow these bands the option of providing their music free of DRM on iTunes. (Or anywhere music is sold.) A willingness to bend would go a long way in earning a little respect from the buying public. As for the MPAA: Stop the madness before it starts. If we're going to purchase a digital copy of a movie; that movie should be able to be burned onto an authored disc for use in my DVD player. It should look and sound as good as anything I would buy from a local vendor (on an official DVD) -- and it should cost less. Otherwise, you will lose this battle.
A short note on lawsuits: I realize that every so often you're going to nab the wrong person. (You can't make an omelet without breaking a few eggs, right?) With that in mind, it's important that you drop the attitude that everyone is guilty and that there are no mistakes. (It doesn't work for our president, either.) This supports the idea that you're making bull@!$%# omelets. Most of us prefer cheese and bacon.
The Anti-DRM Contingent:
I suppose I should qualify "anti-DRM" with the word "strongly" because I imagine that there are people who dislike DRM but still manage to put up with it. (I myself am a good example of that type of person.) No, this is addressed to those who think that DRM is the root-kit of all evil and that any compromise must be completely one-sided.
This is addressed to the radicals.
I'll be perfectly blunt: You are not helping. You are so opposed to the idea of the RIAA, the MPAA and DRM that you can no longer see past your own obsession. Your unwillingness to bend merely fuels the RIAAs and the MPAAs of the world. Your narrow focus and defense of an indefensible action (file-sharing) means that you'll never be taken seriously -- and with good reason. People who share thousands of files at this stage of the game do not need or deserve our sympathy; they know the risks and have decided to play the odds. As such, you need to put some serious time into rejecting the ideals of piracy while continuing to fight against DRM. The solution to dissatisfaction cannot be to promote, condone, or engage in the very activity that is causing your enemy to implement restrictions. Damn the pirates just as you damn the RIAA because they're both wrong.
A short note on lawsuits: Please stop harping about the innocent victims who are swept up in the (somewhat) crazed pursuit of perpetrators. Yes, it sucks. Still, if you can point me to more than 5 people who have actually had to pay money but did not engage in file-sharing; I'll be very surprised. If a person settles a case in which they know they are innocent: That person isn't very intelligent.
Just for the sake of comparison:
Mistaken identification by an eyewitness is the leading cause of wrongful conviction cases in the country – an estimated 4,500 innocent people are wrongly convicted each year. Furthermore, nearly 75 percent of cases where individuals were exonerated by DNA evidence involved mistaken eyewitness identification.
These are people who are sent to jail. These are people that are actually convicted of the crimes for which they are wrongly accused. These are people that deserve your outrage. Yes, it's unfortunate that a few innocent people are wrongly accused of sharing music, but please let me know when any of those people are serving time in prison, on death row or are even forced to pay any fines. (Let alone put to death.) What happens with the 'RIAA v. File Sharers' happens in all criminal cases. (As I've pointed out, other criminal cases often entail consequences that are far more serious for those wrongly accused.) Should we stop pursuing criminals? Of course not.
In short: Stop speaking for the rest of us. Your radical nature tends to fuel the fires of war and most of us aren't as invested in the cause as you would demand. I (at least) never asked for your help and don't believe that you're helping much anyway. You're breaking as many eggs as the RIAA/MPAA, and a bull@!$%# omelet tastes like @!$%# no matter which side prepares it.
Apple (C/O Steve Jobs):
Full Disclosure: I'm a fan. I've never purchased a computer from any other company. I own an iPod Shuffle and just purchased a Nano for my wife. I have probably legally bought and downloaded close to 400 songs from the iTunes Music Store.
With that said: Please keep at their throats. You have the opportunity to be the good guy. You could be the salve that cures this disease. Fight the good fight and continue to compromise when necessary. You've won a significant battle by keeping downloads at a single price-point.
It's important that you keep pushing for more. Every restriction that you loosen is a point in your favor. Music fans want more choice. Movie fans will want better choices. (Utilizing a mid-range codec for music has been deemed acceptable by most of us -- this will not be the case for movies. Fight for high quality.) Give us the option of a lossless format in both cases. Fight for the ability to burn a DVD of any movie we download. (I suspect that the most of us could even handle mandatory trailers and/or commercials as a compromise.)
Most importantly: The time is near. It's imperative that you start to allow some music to be offered without DRM. You cannot give the RIAA the upper hand in this instance. If "Band A" is open to selling their music without DRM -- you need to sell their music without DRM. I have argued for a long time that the iPod can stand on it's own and that it's popularity is not a result of lock-in via the iTunes store and I firmly believe that you are in a position to open up some of your music without risk of losing sales to other "non-iPod" devices.
Do this first and you win another few years of dominance. Do this last and you may see your market-share begin to erode for the first time. Why not contact Pearl Jam to discuss this? (David Bowie would be another great place to start.)
If you hands are tied and this is not possible: Make it clear that this is where you want to go. Let us know that you're fighting for us.
In short: You no longer need fairplay. You're the best, and I can't wait to tell people "I told you so" when the iPod continues to dominate without the supposed 'vendor lock-in' factor.
Everyone Else:
If you do not feel I addressed your position above, this section is aimed squarely at you. In essence, we're sitting in the same boat stranded at sea. You want to listen to music. You don't want to apologize for liking and listening to bands who are represented by the RIAA. You are excited about the prospect of downloading movies and burning them to a DVD but fearful that you latter won't be an option. DRM is a nuisance at worst and you would like to see it go away eventually. You used to illegally download a lot of music but, true to your word, switched over to downloading it legally when the opportunity presented itself. (There may still be rare instances in which you download one or two songs from Limewire.) You have no interest in boycotting something and if you do you probably agree that the alternative is not to take as much music as you can for free. (A boycott isn't much of a boycott if you're still getting the music. It's akin to going on a hunger strike and hooking up to an IV for nutrients.) Although it doesn't really bother you when people make a habit of downloading mass amounts of music for free, you don't feel particularly sorry when they get busted for doing so.
What you do not have to do is sit on the sidelines. Buy music legally if you want to. At the same time, write letters and articles about the direction in which you'd like to see the music and movie industries headed. Do not blindly support piracy. (Unless it's the cool kind of piracy.) You can be against the idea of DRM and still enjoy music and movies that implement it.
In short: You hate the taste of bull@!$%# omelets. (You also hate being force-fed.)
In conclusion:
Please: Let's be reasonable.



